FAQs
How do I choose the correct size bracelet?
We recommend measuring your wrist with a piece of string and choosing a bracelet that is approximatly 0.5 inches bigger than your wrist size. For any alternate sizes please email: info@ginastewartcox.com.
What metals do you use?
We only use precious metals in our designs. 'sterling silver', rolled gold, white gold.
All of our packaging has been specially chosen to enhance the jewellery, showing off virbrant or tonal coloured cords. We package every piece in a branded Gina Stewart Cox gift box, accompanied by a card describing the jewellery.
Is there VAT charged online?
Yes, VAT is included in the price of your order.
You can return goods you purchase from us, for an exchange or a refund within 14 days from the purchase date, in all cases, the items returned must be in their original condition and all goods will be inspected on return.
We cannot accept returns on Earrings.
Please return your product to us, with a copy of the invoice or receipt. We will be unable to process any exchange or refund without a proof of purchase receipt.
These conditions apply to items purchased through our website or at our show stands. Items to be returned or exchange that have been purchased from an independent stockists must be returned through the independent stockist directly.
Goods are returned to us at your own cost. We recommend that you send your returns by recorded delivery.
How do I pay for my goods?
How do I clean my Cord bracelet?
The pieces have been designed to be worn at all times, including swimming/showering. If the cords do pick up some dirt, they can be easily cleaned with soapy water. The precious metals can be cleaned with the usual methods (taking care of the cord).
Please email us with any custom designs that you would like and we will do our best to provide them for you.