Welcome to Gina Stewart Cox jewellery

Terms & Conditions

Thank you for using www.ginastewartcox.com (the 'site').  These terms and conditions govern your use of the site and purchase of goods and services from the site. You will also find information on orders and returns, your privacy and your security on other pages of the site. If you have any questions, please contact us by using the "Contact Us" form.  In these terms and conditions, "we", "us", "our" and  Gina Stewart Cox means www.ginastewartcox.com.

Please read these terms and conditions carefully before using the site. By accessing the site and/or placing an order, you signify your agreement to be bound by these conditions and you consent to us using your information in accordance with our privacy policy.  If you do not accept these terms, do not use the site.

You must be 18 years of age or older to purchase goods from the site.  If you are under 18, you may use the site only with the involvement of a parent or guardian.  Your use of and registration on the site is void where prohibited.

Complete Satisfaction Promise

Gina Stewart Cox has as its priority your total satisfaction with our products and services. In the unlikely event that you are unhappy with your purchase, please notify us by email to: info@ginastewartcox.com

For hygiene reasons we cannot exchange or refund earrings, unless they are defective or faulty. Sale items may only be exchanged during the sale period with proof of purchase.

Delivery and Customs

Please see our "delivery" page for information on timings and costs of delivery.  We will use our reasonable endeavours to deliver the goods or services within the times indicated.  However, where delivery times and dates are given, they are for general guidance only and we will not be held liable for late delivery of goods caused by circumstances beyond our reasonable control.  

We shall attempt to deliver the goods to the address you specify for delivery, or if none, to the credit card address you supply.  You are responsible for making arrangements to receive the goods and if the goods are held at the post office or other delivery company's depot because no one was available when the goods were delivered then it is your responsibility to swiftly collect the goods.  It is important that the addresses supplied by you to us are accurate.

To give you a more straightforward service, the prices you pay includes any duties or taxes.


**Please note that any duty and/or administration charges incurred by your parcel being delivered overseas will need to be settled by you as Gina Stewart Cox will not be held liable for these.
 

Our Standards

All of our jewellery is hand polished and finished.  Sterling silver is used as standard except where specified.  All diamonds and precious stones are hand selected for purity and colour. Diamond weights quoted are the average carat weight per piece or pair in the case of earrings or set, unless stated otherwise and this weight can fluctuate up and down slightly.

Returns and Refunds

You can return goods you purchase from us, for an exchange or a refund within 14 days from the purchase date, in all cases, the items returned must be in their original condition and all goods will be inspected on return.

We cannot accept returns on Earrings.

Please return your product to us, with a copy of the invoice or receipt. We will be unable to process any exchange or refund without a proof of purchase receipt.

These conditions apply to items purchased through our website or at our show stands. Items to be returned or exchange that have been purchased from an independent stockists must be returned through the independent stockist directly.

Goods are returned to us at your own cost. We recommend that you send your returns by recorded delivery.

Once we have received the items back we will confirm by email that we are dealing with your return. You will receive your refund minus postage costs, or exchange within 28 days. If an item is out of stock we will contact you and let you know when it will be back in stock. 

Any problems call us on 0044 (0) 207 278 3744 or email info@ginastewartcox.com.

Returns Address:
Gina Stewart Cox, The Studio,  38 Easton Street, Clerkenwell, London, WC1X 0DS.

Cancellations and Exchanges

If you realize you have made a mistake and want to cancel your order, please contact us as soon as possible. Since we ship quickly, it may not be possible to stop your order so please follow the instructions for 'Returns' in those instances. 

Defective and Damaged Items

If you should receive an item you have ordered that is defective, damaged or not what you ordered, please contact us as soon as possible. Our personal shopping consultants will help you resolve any issues as quickly as possible by delivering another item, replacing your order or refunding the amount paid.
 
Customer Care

If there is anything that you would like to discuss please feel free to email us or call us on:

Telephone 0044 (0) 207 278 3744 or email info@ginastewartcox.com.

Disclaimer and Liability

We reserve the right to change, modify, substitute or remove without notice any information on the site from time to time.  We will endeavour to ensure that all descriptions and illustrations of the items on the site or otherwise provided to you by us are accurate but there may be slight variations due to print and publishing limitations.  Gina Stewart Cox work to keep the site up to date but cannot guarantee that this site and its contents are completely free of technical errors.  We will endeavour to allow uninterrupted access to the site but access may be suspended, restricted or terminated at any time.  By using this site, you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site.

In no event shall we be liable for any indirect loss, consequential loss, loss of profit, data, revenue, business opportunity, anticipated savings, goodwill or reputation whether in contract, tort or otherwise arising out of or in connection with the terms and conditions or use of the site save where such liability cannot be excluded by law.

You must use the site for lawful purposes only.  If we allow you to register with us you are fully responsible and liable for all access made to the site using any password or user name that you register with us.  You should keep such passwords and user names confidential at all times.

If you are not satisfied with the site, then please email us with your comments.

If you have a valid claim in respect of any of the goods which is based on any defect in the quality or condition of the goods, we shall be entitled to replace the goods (or the faulty part in question) free of charge or, at our sole discretion, refund to you the price of the goods (or a proportionate part of the price).

Notwithstanding anything else in these terms and conditions, we do not exclude or limit our liability in respect of death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

These terms and conditions do not affect your statutory rights (if appropriate) as a consumer.

We shall not be liable to you or in breach of these terms and conditions for delay or failure to perform if the delay or failure is due to a cause beyond our reasonable control.

Cool Off Period

Customers are legally entitled to cancel an order within 7 working days of receipt of the product and to return it for a full refund. However, our Complete Satisfaction Promise extends your ability to return an unsatisfactory online purchase for up to 14 days.

Customer Responsibility

Gina Stewart Cox cannot guarantee that the sale and delivery of its goods to your particular country or location is permissible, so please be aware of your own geographic import restrictions.

This site and its contents will not constitute the basis for any contractual commitment between Gina Stewart Cox and any prospective customer in any jurisdiction in which the solicitation of interest or the offering of or sale of products by Gina Stewart Cox would contravene any applicable local, regional or national legislation. No prospective customer should seek to make any order through the site from jurisdictions in which it would be illegal for Gina Stewart Cox to sell products.
 
Legal Governance

Your use of this site and any contract between you and Gina Stewart Cox for the sale of products shall be governed by and shall be construed in accordance with the laws of England and Wales and shall be subject to the non-exclusive jurisdiction of the Courts of England and Wales. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity or enforceability of any remaining provisions. If we fail to enforce a right under these terms and conditions, that failure will not prevent us from enforcing other rights, or the same type of right on a later occasion.

Unless otherwise stated in these terms and conditions, no part of these terms and conditions are enforceable by anyone who is not a party to them, pursuant to the Contracts (Rights of Third Parties) Act 1999.

Copyright and Other Rights

All materials, including images, illustrations, designs, site layout, photographs, written and other text or script that are part of this site together with all software compilations, underlying source code and software in the site are protected by copyright, trade mark, design right, and/or other worldwide intellectual property rights and are owned or  controlled by or licensed to Gina Stewart Cox.  All rights are reserved.

The contents of the site and the site as a whole are intended solely for personal, non-commercial use. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site, or any related software without our express prior written permission.

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